Terms and conditions of use

Terms and Conditions of Sale (T&Cs)

1. Scope of application

These Terms and Conditions of Sale (“T&Cs”) govern all contractual relationships between Sandro Sartori Export Spezialist GmbH, Brienner Strasse 54, D-80333 München (hereinafter: “Supplier”), and the customer (hereinafter: “Customer”).

The T&Cs apply to both consumers within the meaning of § 13 BGB and business customers within the meaning of § 14 BGB. Any terms and conditions of the Customer that deviate from these T&Cs shall not apply unless expressly approved in writing by the Supplier.

Supplier details

Sandro Sartori Export Spezialist GmbH
Brienner Strasse, 54 
D-80333 München – Deutschland

Vertreten durch: Geschäftsführer Sandro Sartori

Registergericht: Amtsgericht München, HRB 206294

Umsatzsteuer-Identifikationsnummer (UID): DE290479604

Steuernummer: 143/177/71119

Tel. +49 (178) 2006890
E-Mail: sales@sartoriexport.com

Website: https://shop.weinprobe.life

2. Protection of minors

By placing an order, the Customer confirms that they are at least 18 years of age in accordance with the German Youth Protection Act (Jugend­schutzgesetz – JuSchG).

Delivery can only be made to persons of legal age. The delivery agent is entitled to request proof of age by checking an identity document.

If an order is placed by a minor using false information, the Supplier hereby revokes the contract in advance pursuant to § 109 BGB. Any legal guardians or adults responsible may be held liable for any damages resulting from such an order.

3. Conclusion of the contract

The information and products presented on the website do not constitute a binding offer but an invitation to the Customer to submit an offer (“invitatio ad offerendum”).

By placing an order, the Customer submits a binding contractual offer pursuant to § 145 BGB. The mere confirmation of receipt of the order does not constitute acceptance of the offer. The contract is concluded only when the Supplier expressly confirms the order or dispatches the goods.

Technical information, product descriptions and images are provided for illustrative purposes and may differ slightly from the actual product.

4. Ordering process

The Customer may place orders by telephone, email or via the online shop.

Online shop process:

  1. Select the desired product and add it to the shopping cart.
  2. Check the contents of the cart and adjust quantities if necessary.
  3. Continue shopping or proceed to checkout.
  4. Choose between: logging in as a registered customer, creating a new customer account, or ordering as a guest.
  5. Enter the required personal data.
  6. Select shipping method and payment method.
  7. Accept these T&Cs.
  8. Submit the order by clicking the “Zahlungspflichtig bestellen” (“Order with obligation to pay”) button.

The data provided by the Customer are processed exclusively for the purpose of handling the order.

5. Prices and payment methods

The prices applicable are those valid at the time the order is placed and include German VAT. Shipping costs are shown separately during the ordering process. Any additional costs arising from repeated delivery attempts or special modes of shipment shall be borne by the Customer.

Available payment methods:

  • PayPal
  • Credit card (Mastercard, Visa)

For payments via PayPal, the following terms and conditions apply:

6. Shipping costs

Shipping costs are calculated based on the total weight of the order and are displayed during the ordering process.

Shipping is free of charge for orders exceeding 3 units (one unit corresponds to a carton containing 6 or 12 bottles).

7. Delivery

Delivery is made to the address specified by the Customer and in accordance with the shipping conditions applicable at the time of the order.

Deliveries are made via parcel service or freight carrier. Average delivery time is between 2 and 5 business days, excluding public holidays.

If the Customer fails to accept delivery or otherwise breaches their duty to cooperate, the Supplier may claim compensation for any resulting damages, including additional costs. In such cases, the risk of accidental loss or accidental deterioration of the goods passes to the Customer.

For business customers, § 447 BGB applies (shipment at the buyer’s risk).

8. Right of withdrawal (consumers only)

Consumers within the meaning of § 13 BGB have a statutory right of withdrawal of 14 days without having to state reasons. The conditions and consequences of withdrawal are described in detail in the following section.

9. Effects of withdrawal

If the Customer withdraws from the contract, the Supplier shall reimburse all payments received from the Customer, including standard delivery costs, without undue delay and in any event not later than 14 days from the day on which the Supplier is informed of the Customer’s decision to withdraw.

The reimbursement will be made using the same means of payment as the Customer used for the initial transaction, unless expressly agreed otherwise; under no circumstances will the Customer be charged any fees as a result of such reimbursement.

The Supplier may withhold reimbursement until it has received the goods back or until the Customer has supplied evidence of having sent back the goods, whichever is the earliest.

The Customer shall send back or hand over the goods to the Supplier without undue delay and in any event not later than 14 days from the day on which they communicate their withdrawal. The deadline is met if the goods are sent back before the period of 14 days has expired.

The Customer shall bear the direct cost of returning the goods.

The Customer is only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exclusions from the right of withdrawal

The right of withdrawal does not apply, in particular, to contracts for:

  • the supply of goods which are liable to deteriorate rapidly or which may quickly reach their expiry date;
  • the supply of sealed goods which are not suitable for return for reasons of health protection or hygiene and were unsealed after delivery;
  • the supply of alcoholic beverages, the price of which was agreed upon at the time of the conclusion of the contract, which can be delivered only after 30 days and whose current value depends on market fluctuations beyond the Supplier’s control.

10. Return procedure

The Customer is requested to return the goods in suitable packaging, preferably the original packaging. If the original packaging is no longer available, the Customer shall ensure appropriate packaging in order to avoid transport damage.

The Customer should avoid contamination, damage or alteration of the goods and return them in a condition that allows resale.

The above recommendations are not a prerequisite for the valid exercise of the statutory right of withdrawal but are intended to facilitate handling of the return.

11. Transport damage

In the event of obvious transport damage, the Customer is requested to report such defects to the delivery agent immediately and to contact the Supplier as soon as possible. Failure to lodge a complaint or to contact the Supplier does not affect the Customer’s statutory warranty rights.

12. Warranty

The statutory warranty provisions of the Bürgerliches Gesetzbuch (BGB) apply. For business customers, § 377 of the Handelsgesetzbuch (HGB) applies: the Customer must inspect the goods and notify any defects without undue delay; otherwise, warranty rights are excluded.

13. Dispute resolution

The European Commission provides a platform for online dispute resolution (ODR) which can be accessed at:

https://ec.europa.eu/consumers/odr/

In accordance with § 36 VSBG (German Consumer Dispute Resolution Act), the Supplier is neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

14. Place of jurisdiction

For business customers, the exclusive place of jurisdiction for all disputes arising out of or in connection with the contractual relationship with the Supplier is the competent court in Munich (München), Germany.

The Supplier reserves the right to bring an action at any other court having legal jurisdiction.

For consumers, the statutory provisions regarding the place of jurisdiction at the Customer’s place of residence shall apply.